All recorded conversations are processed through Voice Analysis engine, either on-premise or the cloud.
The sophisticated Business Intelligence platform analyzes and categorizes huge amounts of data obtained from all calls.
The results of the analysis are accessible through manager’s dashboard, automatic reporting, SMS notifications and more.
Provide extended capabilities to the system by connecting it to your CRM, external data sources, SAP, etc.
Reporting is customizable to meet customer’s priorities and business requirements.