FRAVA is a revolutionary monitoring solution for call center performance monitoring. Based on a proprietary Voice Analysis technology, it provides call center owners with unprecedented insights into all agents – customers interactions.
FRAVA detects and identifies the true and unexpressed emotions during conversation and recognizes the mental and emotional states of the talking parties.
FRAVA identifies emotions such as: Anger, Stress, Hesitation, Excitement and more. It does not look into “what” is being said, but into “the true emotions” about what is being said.
FRAVA brings unprecedented possibilities to the call center operations. It increases the efficiency by automatically analyzing all calls, prioritizing problematic calls and highlighting under-performing agents.